Read-only production observation 2026-09-13. Internal case A, personal details omitted.
Store: West Harlem. Task id aebc513b-fd69-47d3-bfa0-3f14babe6bb3.
Lead list Aug 23-29: 67 records; case A status Converted; associated Lead Follow-up marked Open task.
Task timeline: Lead arrived Aug 28 12:47 PM; task created same displayed minute; task changed to Lead Follow-up Aug 31 5:03 PM; Call x2 Aug 31 5:08 PM; SMS Sep 2 and Sep 5.
Action guidance: Next action empty; Deadline Aug 28 12:52 PM Past due; WHAT TO DO Call The Lead Back Promptly. Contact profile: Lifecycle Member.
History loaded 5 calls and 3 SMS. AI call summary describes membership processing; this is not independent payment verification.
Aug 31 5:03 PM call history label Connected; call details STATE Voicemail; transcript opens with voicemail-system greeting. Therefore Connected must not be presented as verified human conversation without checking definition.
No call placed, message sent, recording played or record changed.

Independent portal cross-check: OTF authenticated User Profiles in store 0733 West Harlem, exact name search; profile phone matches Retaintive case A. Official profile shows Member, Orange Basic Membership, Class Total 2. This confirms current membership type and recorded class total only; payment amount, join date, attribution and incremental lift were not independently verified.